FREQUENTLY ASKED QUESTIONS
Here we answer some of our most commonly asked questions.
If you don't find what you're looking for, please email us at firstname.lastname@example.org or for time sensitive queries
call Cam on 0423 706 934
WHAT (AND WHO) IS EMPIRE COPPER?
Hey there! We are Cam and Beth the founders, owners, operators and creators of Empire Copper. Empire Copper is our small, copper-smithing company that we formed in 2019. We are located in Perth, Western Australia. We set out to bring to market one of a kind, Copper homewares art and jewellery. Since our launch we have continuously added to our range of Copper pieces and most recently introduced a Brass Collection. We ship worldwide and pride ourselves on quality craftsmanship, excellence in customer service and we specialise in unique patination.
WHAT IS PATINATION?
Patination is the process of changing the appearance of copper.
As you may know, copper metal is usually a reddish/brown colour.
Changes to this colour can be achieved by atmospheric oxidation; where copper is exposed to the elements to promote ageing.
An example of this can be seen on the Statue of Liberty which was originally a reddish/brown colour. Through many years of exposure to salt water, wind, rain, snow, temperature changes and other atmospheric conditions the Statue of Liberty is now mostly green, also known as Verdigris.
Forced patination, is a process undertaken where natural products or chemicals are applied to the copper in a controlled environment. Alternatively, we may expose the copper to extreme temperature changes to create a patina. Both of these methods are forced which speeds up the patination process. These forced methods produce the stunning products and colours that you all see and love.
WHAT DO YOU SELL?
At Empire Copper we sell copper and brass homewares, art and jewellery that has been made by us. Some of our products include: clocks, coasters, serving trays, trinket dishes, candle trays, bowls, oil burners, wrist cuffs and garden stakes.
WHERE DO YOU SHIP TO?
We ship to almost every country in the world. If you are in Australia, you can enjoy FREE standard shipping at any price. If you are in New Zealand OR the United States, just spent $100 AUD to score yourself FREE standard shipping.
DO YOU HAVE ANY PHYSICAL LOCATIONS?
We currently have two physical locations in Perth with one being our home studio in Tapping, 6065 WA.
Our second location to purchase is from Cafe Collective WA at their new Gallery inside the Karrinyup Shopping Centre, 200 Karrinyup Road, Karrinyup 6018 WA. The store is located upstairs on Level 1, right next to David Jones.
HOW LONG DOES IT TAKE FROM PLACING MY ORDER TO RECEIVING MY ITEM?
The time frame will vary from item to item as well as in stock availability.
A general guide is to allow 5 business days for production time, or longer if you have requested a custom order. Once the item has been shipped (we use Australia Post) it can be tracked, but we cannot guarantee delivery times.
If you need help with shipping/tracking information, please reach out to us by emailing email@example.com
DO YOU ACCEPT RETURNS/OFFER REFUNDS?
If an item is faulty or defective, we will happily offer you a replacement or, the option to return it and receive a refund. Due to the individualised and customised nature of our work, we won't accept returns if you simply change your mind.
WHAT SIZE ARE THE EMPIRE COPPER CLOCKS?
Our clocks are available in six standard sizes:
If you would like to request a custom clock size, please fill out the contact form, here.