FREQUENTLY ASKED QUESTIONS
Here we answer some of our most commonly asked questions. If you don't find what you're looking for, please contact us at email@example.com
WHAT (AND WHO) IS EMPIRE COPPER?
Hey, I'm Cam! The founder of Empire Copper. Empire Copper is my small, copper-smithing company that I formed in 2019. We are located in Perth, Western Australia. We set out to bring to market one of a kind, copper homewares and art. We ship worldwide and are now in 8 countries and all Australian States. We pride ourselves on quality craftsmanship, excellence in customer service and we specialise in unique patination.
WHAT IS PATINATION?
Patination is the process of changing the appearance of copper. Changes can be achieved by atmospheric oxidation where copper is exposed to the elements to promote ageing. Forced patination, is a process undertaken where natural products or chemicals are applied to the copper in a controlled environment. This method will produce a more extreme, colour change.
WHAT DO YOU SELL?
Our current selection of products includes copper clocks, copper bowls, copper coasters, copper serving trays, copper wall art, copper trinket dishes and copper cuffs (bracelets).
WHERE DO YOU SHIP?
We ship absolutely everywhere in the world! If you are in Australia, you can enjoy FREE standard shipping at any price. If you are in New Zealand OR the United States, just spent $100 AUD to score yourself FREE standard shipping.
HOW LONG DOES IT TAKE FROM PLACING MY ORDER TO RECEIVING MY ITEM?
The time frame will vary from item to item. A general guide is to allow 3-5 business days for production time. Once the item has been shipped, it can be tracked, but we cannot guarantee delivery times. If you need help with shipping/tracking information, please reach out to us by emailing firstname.lastname@example.org
DO YOU ACCEPT RETURNS/OFFER REFUNDS?
If an item is faulty or defective, we will happily offer you a replacement or, the option to return it and receive a refund. Due to the individualised nature of our work, we won't accept returns if you simply change your mind.
WHAT SIZE ARE THE EMPIRE COPPER CLOCKS?
Our clocks are available in five standard sizes:
If you would like to request a custom clock size, please fill out the contact form, here.