Eternal Copper Rose

What is Rush my Order?

Rush my Order is a premium service we offer our customers where, for an additional cost on eligible items, your order will be dispatched within 3 business days and sent via AusPost Express. (Cost includes prioritising your order and Express postage).

Disclaimer: Should we require further information and there is a delay in response, your order will be delayed until all information is received.

Products eligible for 'Rush my Order' will be marked on the product listing. 

How long will it take to receive my order?

The time frame will vary from item to item, as well as in stock availability.

A general guide is to allow 5 - 10 business days for production time, or longer if you have requested a custom order. Once the item has been shipped (we use Australia Post) it can be tracked, but we cannot guarantee delivery times.

If you need help with shipping/tracking information, please reach out to us by emailing contact@empirecopper.com

What type of products do you sell?

At Empire Copper, we sell copper, brass and bronze homewares, jewellery and gifts that have been handcrafted in our Perth studio.

Some of our products include: clocks, coasters, serving trays, trinket dishes, candle trays, bowls, oil burners, wrist cuffs and garden stakes.

What is Patination?

Patination is the process of changing the appearance of metal - particularly, copper, brass or bronze. A patina develops on these metals as a layer of protection from corrosion.

While it usually refers to a chemical process, a patina can also mean any aging process that causes natural discoloration or fading, including extreme temperature changes.

As you may know, copper metal is usually a reddish/brown colour, bronze is almost identical and brass is a gleaming gold.

Changes to these colours can be achieved by atmospheric oxidation; where the metal is exposed to the elements to promote ageing.

A real-life example of this can be seen on the Statue of Liberty which was originally a reddish/brown colour due to being primarily copper. Through many years of exposure to salt water, wind, rain, snow, temperature changes and other atmospheric conditions the Statue of Liberty is now mostly green, also known as Verdigris.

In a clean, natural environment, it can take up to 30 years to achieve the iconic green "verdigris" patina that copper is known for. Similar results can be achieved through forced/controlled patination in as little as a few days, with deeper and more colourful patinas taking longer.

Forced patination, is a process where one purposefully aims to change the appearance of a metal. Natural products or chemicals are applied to the metals in a controlled environment. Alternatively, we may expose the metal to extreme temperature changes to create a patina. Both of these methods are forced which speeds up the patination process.

These forced methods produce the stunning products and colours that you all see and love.  

What size are the Empire Copper clocks?

Our clocks are available in eight standard sizes:

- 25cm (9.8 inch)
- 30cm (12 inch)
- 35cm (13.8 inch)
- 40cm (15.8 inch)
- 45cm (17.7 inch)
- 50cm (20 inch)
- 55cm (21.7 inch)
- 60cm (23.6 inch)

If you would like to request a custom clock size, please contact us here.

How long will it take to my receive my order?

The time frame will vary from item to item, as well as in stock availability.

A general guide is to allow 5 - 10 business days for production time, or longer if you have requested a custom order. Once the item has been shipped (we use Australia Post) it can be tracked, but we cannot guarantee delivery times.

If you need help with shipping/tracking information, please reach out to us by emailing contact@empirecopper.com 

Do you have a physical location?

We do not currently have any physical locations, we are online only.

We ship to almost every country in the world!

We use Australia Post to ship all orders. You’ll be asked to select a delivery method during checkout.

What is the Shipping Policy?

Empire Copper is based in Perth, Western Australia and ships worldwide via Australia Post. All parcels lodged by Empire Copper are sent using a tracking service. Upon dispatch, all customers will be provided with a tracking link.

Empire Copper offers free, standard shipping Australia wide on orders over $200.

If you need your order to arrive sooner, we suggest upgrading to Express Post or Rush my Order which will incur an additional cost.

Please note: Express Post does not mean that your order will be made quicker, only shipped quicker by Australia Post.

Empire Copper cannot guarantee delivery dates or timeframes. Once an order has been dispatched, its arrival time is out of our control. Should an order be missing or delayed, Empire Copper will work to assist the customer in obtaining information on the whereabouts of their order.

International Customers, please be aware that you may be charged import tax by your Country or State. Import tax varies from 5% - 20% based on where in the world you are. Import tax is not handled by Empire Copper and Empire Copper does not financially benefit from this.

If you have any questions about shipping, you can contact us at contact@empirecopper.com

Do you accept Returns or Offer Refunds?

If an item is faulty or defective, we will happily offer you a replacement or, the option to return it and receive a refund.

Due to the individualised and customised nature of our work, we won't accept returns on any custom orders if you simply change your mind.

If you wish to return an item for reasons other than above, postage will be paid for by you (the customer) and you will be charged a 20% restocking fee.

Final refund decisions are at the sole discretion of Empire Copper.

Please click here to view our Refund and Return Policy in full.